Productivity

Starting the New Year Off Right…Picking Your New Years Resolution & Sticking To It!

It must be borne in mind that the tragedy of life doesn’t lie in not reaching your goal. The tragedy lies in having no goal to reach. It isn’t a calamity to die with dreams unfulfilled, but it is a calamity not to dream. It is not a disaster to be unable to capture your

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6 Ways to Help You Choose the Best Underwriter for Your Agency

One of the biggest challenges agencies have is hiring and retaining quality underwriters.  There are many ways to identify good potential employees; you just have to know what to look for.  We’ve compiled a few tips to help you sort through all of those resumes and choose the right underwriter for your agency!   Use

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Customer Service Tips to Help You Stand Apart from the Rest…

Have you ever answered the phone to an irate client complaining before you even say the word “Hello”?  If you have, you may not have been thinking – “What a great opportunity!”. It takes a certain temperament to accept complaints, to calm clients, to resolve their issues and maintain their loyalty all in a single

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