Environmental Claims Protocol
Nobody wants a claim to occur, but if a claim does arise, our experienced team is here to help you by delivering the highest level of professional service. Our step-by-step process will help you easily and successfully handle and submit an environmental claim.
A Pollution Incident Occurs.
Insureds should notify the retail broker and New Empire Group with the following claim information:
• Address of property
• Nature of the incident
• Any supporting documentation related to the incident
Has a Lawsuit Been Filed?
If so, insureds should promptly provide a copy of the complaint and any other pleadings related to the incident to the retail broker and to New Empire Group at claims@newempiregroup.com.
Brokers Should Submit The Claim Under All Applicable Policies - General Liability, Property & Pollution.
Each carrier will investigate its available coverage under the policy terms.
Review Your Policy Including The Endorsements For Applicable Self-Insured Retentions.
The self-insured retention encompasses all covered costs including legal expenses, remediation, and any damages or settlements made.
We Are Here To Help
What If There Is An Emergency Spill?
R&R Hotline:
Describe the situation to the Incident Manager and relax knowing that a professional best suited to manage your spill situation will respond to the incident.
Questions?
Please contact the New Empire Group claims team.
