Making a positive impression on those around you may be more difficult than it seems.  Even though it has become “the norm” to do things such as checking your cell phone in the middle of a meeting or using text slang in company emails, this is not proper business etiquette.  By making a conscious effort to kick these bad habits you will be more likely to make a good impression on the people that you meet and interact with on a daily basis.

Here are a few old rules of business etiquette that should never be abandoned…

1.)    A hand-written Thank You Note is worth 1,000 Emails – Sure, it may be easier to type up a quick email thanking someone for something they’ve done for you, but wouldn’t you feel good if someone took the time to actually hand-write a note and send it to you?  There is no limit to when or why you can send a thank you note.  You can send one after an interview, after someone has gone out of their way to help you or if someone did something nice that surprised you (maybe sent an unexpected gift or praise).  This sort of practice reflects well on you as well as the agency you work for.

2.)    Get to know people’s names – Whether it is the mail-man, your co-workers in other departments or your clients, taking the time to learn someone’s name and actually using it when you interact with them will help you form a connection with that person.  They will feel as though they are important to you, even if they are only delivering your mail.  This will also make people more inclined to help you if you ever needed it.

3.)    Be Polite, even when you really don’t want to – It can be tough trying to keep your cool when someone is lecturing you, snapping at you, seems rude or condescending in an email or you pick up the phone and an irate client is on the other end.  The old saying goes, “Be kind, for everyone you meet is fighting a hard battle”.   Try to remember; sometimes people displace their anger about different situations on anyone who is in their path.  Try to diffuse the situation with a polite and calm demeanor.

4.)    Be on time – If you’re not on time, this gives off the impression that the meeting or appointment you are supposed to be attending is not a priority to you.  Punctuality is one of the most important components of business etiquette.  Other people’s time is just as valuable as your own, so if you’re going to be late, or cannot make the appointment, call the person and let them know so they do not waste their time waiting for you.

Keep in mind, actions speak louder than words.  Follow these rules to ensure you are sending the right message about yourself to everyone around you.

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